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Keeping our customers safe is important to us at the Los Angeles Department of Water and Power, which is why it is vital that you know how to protect yourself against scammers.

What Scammers Do
Scammers often use fear and intimidation to swindle you out of your money. In a typical phone scam, an individual calls and demands that you must make a payment immediately, otherwise your service will be disconnected.

What You Need to Know
We will never require customers to make payments with a credit or prepaid card, and we do not make outbound calls asking for a customer’s credit card information. We NEVER take payments over the telephone with a live operator.

What You Should Do
Stay calm and do your research. If you receive a call from someone claiming to be from LADWP and you feel pressured to make an immediate payment or to share your personal information, hang up the phone and call us at 1-800-DIAL-DWP (1-800-342-5397) to discuss your account. Or you can log onto and view your account at www.ladwp.com.

Also, beware of the door-to-door approach. Never allow anyone into your home to check electrical wiring, water or natural gas pipes, or your appliances unless you scheduled an appointment or reported a utility problem. Always ask utility employees for proper identification.

Spread the Word!
Inform others. Share this information with family, friends, neighbors, and co-workers so they do not become victims. The elderly are common victims of scammers, but anyone who pays a utility bill is a potential victim.

For more tips on avoiding scammers, visit www.ladwp.com/securityservices.
Posted 1:21 PM

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